ServiceOttawa is here to help you

Service Ottawa Vision

The City of Ottawa is committed to putting the needs of Citizens first and developed a Service-Ottawa initiative that provides a one-step access to services and information. Council has identified Service Delivery a priority. Therefore Service-Ottawa was created under Service Excellence to standardize the City’s front-end service delivery.

The vision of Service-Ottawa is to achieve better outcomes for Ottawa residents and businesses by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence.

Service-Ottawa: 3-1-1 Call Centre

Service-Ottawa provides three doors to access City of Ottawa services-  one is by calling 3-1-1 (613-580-2400), attending a Client Service Centre in person, or by completing a form online through Service Ottawa. Citizens can call Service-Ottawa for various services provided by the City of Ottawa. Some of these services include:

By-Law Services

Garbage and Recycling

Animals
Cats
Dogs
Other animals
Parking
Parking in Excess of Time Limits
Unauthorized Parking
Property Violations
Property Violations – Exterior
Property Violations- Interior
Apartments
Apartments- Garbage
Apartments- Blue Recycling Carts
Apartments- Recycling Grey Bins
Apartments- Recycling Yellow Bin
Curb Side Collection
Black Box- Curb Side
Blue Box- Curb Side
Christmas Tree Pick-Up
Garbage Collection- Curb Side
Garbage Collection Calendar
Order a Garbage Collection Calendar sent in the mail.
   

Roads and Transportation

Water and Environment

Maintenance
Drain Covers on Roadways
Road Maintenance
Sidewalk and Path Maintenance
Street Lighting
Parking
Parking in Excess of Time Limits
Pay& Display Machine
Unauthorized Parking
Graffiti on Private Property
Graffiti on Public Property
Vandalism

 

After contacting the Service-Ottawa call centre by dialling 3-1-1 or 613-580-2400, a Service-Ottawa call centre agent will provide information regarding municipal services, as well as a create a service request when further action is needed. If a service request number has not been created, agents will provide you with a reference number to allow you to keep track of the progress made on the issue or concern.

Service -Ottawa Gateway Online

Accessing the City Services and information received a technological upgrade, when the City launched an enhanced ottawa.ca with the new Service Ottawa gateway. This gateway allows citizens to complete over 250 different types of service requests online, using the click of a button, removing the need to call or visit a Client Service Centre.

The information entered by the citizen will be electronically generated with a tracking number and notification sent directly to the resident, and request sent to the field crew in one step.

Here are some of the top service transactions that can be completed online:

  • Report an issue with green bin collection
  • Report an unauthorized vehicle parked on private property
  • Report a vehicle that has been parked longer that the allowed time limit
  • Pay a parking ticket
  • Report a Pothole on the road
  • Register for recreation classes and activities
  • Request a garbage and recycling collection calendar to be mailed to you

Following up on Service Request

Residents will receive a request number upon completion of a service transaction online. Using this tracking reference number and their email for authentication, residents can track the status of their request and the estimated response time through the Service-Ottawa gateway on ottawa.ca.

Rural to Rural Accessible Taxi Service Pilot Program

The Community Support Service (CSS) agencies of Eastern Ottawa, Western Ottawa and Rural Ottawa South are piloting a program that will provide wheelchair accessible transportation services within the rural area. This service is for non-ambulatory customers who use a wheelchair or scooter.

A few key details on the pilot:

  • Runs from July 1 to December 31, 2013
  • Monday to Friday 9 a.m. to 4 p.m.
  • 48 Hour Advance Reservations

The CSS agencies can prioritize transportation requests:

  • 1st Priority - medical appointments, including Adult Day Programs, rehabilitation, foot care and counselling
  • 2nd Priority - other essential appointments such as banking, lawyers, grocery shopping
  • 3rd Priority - all other appointments including social recreation activities

Contact the Community Support Services agency in your area to reserve a trip. Reservations can be made at least 48 hours in advance.

  • Eastern Ottawa Resource Centre 613-741-6025 x328
  • Rural Ottawa South Support Services 613-692-4697
  • Western Ottawa Community Resource Centre 613-591-3686

On your behalf, the agency will make arrangements with West-Way Taxi to provide the accessible taxi ride. Customers who use this service are required to pay transportation fees (as shown below) to the CSS agency that arranged the ride. You will receive an invoice at the end of each month.

Rural CSS Transportation Fee Schedule:

1 - 10 km = $10
11 - 30 km = $15
31- 50 km = $20
51- 70 km = $30
71- 90 km = $40
91 km and over = $0.45/km

This pilot program will run until December 31, 2013. For more information, or to provide feedback, please call the Eastern Ottawa Resource Centre at 613-741-6025 x328.