ServiceOttawa is here to help you

Service Ottawa Vision

The City of Ottawa is committed to putting the needs of Citizens first and developed a Service-Ottawa initiative that provides a one-step access to services and information. Council has identified Service Delivery a priority. Therefore Service-Ottawa was created under Service Excellence to standardize the City’s front-end service delivery.

The vision of Service-Ottawa is to achieve better outcomes for Ottawa residents and businesses by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence.

Service-Ottawa: 3-1-1 Call Centre

Service-Ottawa provides three doors to access City of Ottawa services-  one is by calling 3-1-1 (613-580-2400), attending a Client Service Centre in person, or by completing a form online through Service Ottawa. Citizens can call Service-Ottawa for various services provided by the City of Ottawa. Some of these services include:

By-Law Services

Garbage and Recycling

Animals
Cats
Dogs
Other animals
Parking
Parking in Excess of Time Limits
Unauthorized Parking
Property Violations
Property Violations – Exterior
Property Violations- Interior
Apartments
Apartments- Garbage
Apartments- Blue Recycling Carts
Apartments- Recycling Grey Bins
Apartments- Recycling Yellow Bin
Curb Side Collection
Black Box- Curb Side
Blue Box- Curb Side
Christmas Tree Pick-Up
Garbage Collection- Curb Side
Garbage Collection Calendar
Order a Garbage Collection Calendar sent in the mail.
   

Roads and Transportation

Water and Environment

Maintenance
Drain Covers on Roadways
Road Maintenance
Sidewalk and Path Maintenance
Street Lighting
Parking
Parking in Excess of Time Limits
Pay& Display Machine
Unauthorized Parking
Graffiti on Private Property
Graffiti on Public Property
Vandalism

 

After contacting the Service-Ottawa call centre by dialling 3-1-1 or 613-580-2400, a Service-Ottawa call centre agent will provide information regarding municipal services, as well as a create a service request when further action is needed. If a service request number has not been created, agents will provide you with a reference number to allow you to keep track of the progress made on the issue or concern.

Service -Ottawa Gateway Online

Accessing the City Services and information received a technological upgrade, when the City launched an enhanced ottawa.ca with the new Service Ottawa gateway. This gateway allows citizens to complete over 250 different types of service requests online, using the click of a button, removing the need to call or visit a Client Service Centre.

The information entered by the citizen will be electronically generated with a tracking number and notification sent directly to the resident, and request sent to the field crew in one step.

Here are some of the top service transactions that can be completed online:

  • Report an issue with green bin collection
  • Report an unauthorized vehicle parked on private property
  • Report a vehicle that has been parked longer that the allowed time limit
  • Pay a parking ticket
  • Report a Pothole on the road
  • Register for recreation classes and activities
  • Request a garbage and recycling collection calendar to be mailed to you

Following up on Service Request

Residents will receive a request number upon completion of a service transaction online. Using this tracking reference number and their email for authentication, residents can track the status of their request and the estimated response time through the Service-Ottawa gateway on ottawa.ca.

Monday, February 18th is Family Day - here's what's open and closed

The City of Ottawa would like to remind residents of the following schedule changes for Family Day (Monday, February 18).

Recreation services:

  • Rink of Dreams, located on Marion Dewar Plaza at Ottawa City Hall, is open on Family Day for the Mayor’s Annual Family Day Skating Party, weather permitting.
  • Most recreation facilities will be modifying their hours of operation on Monday, February 18. There may be changes to schedules and program cancellations in order to provide special programming for the Family Day holiday. Additional swimming and skating sessions will be offered at many sites. Please check schedules at ottawa.ca or with the facility of your choice.

Client services:

  • Ottawa City Hall and all seven Client Service Centres, including the Government Service Centre located at 110 Laurier Avenue West, will be closed on Family Day, February 18. Business will resume as usual on Tuesday, February 19.
  • The City’s Provincial Offences Court, located at 100 Constellation Crescent, will also be closed on Family Day. Business will resume as usual on Tuesday, February 19.
  • The City’s 3-1-1 Contact Centre will be open for urgent matters requiring the City’s immediate attention. Call 3-1-1 or 613-580-2400 to speak to a customer service representative. For persons living with a hearing-related disability, call (TTY): 613-580-2401.

Garbage, green bin and recycling collection:

  • There will be no curbside green bin , recycling or garbage collection on Family Day. Family Day’s pick-up will take place on Tuesday, February 19. In addition, the collection of green bin, garbage and recycling materials will be delayed by one day for the week of February 18. For curbside collection enquiries, refer to the collection calendar tool.
  • There will be no multi-residential green bin and recycling container collection on Family Day. Family Day’s pick-up will take place on Tuesday, February 19. Collection will also be delayed by one day for the week of February 18. However, multi-residential garbage container collection is not delayed and collection will take place on its regularly scheduled day during the week of February 18.
  • The Trail Road landfill site is closed on Family Day, Monday, February 18.

Transit service:

  • OC Transpo will operate a revised weekday schedule with minor reductions on Monday, February 18. Special school trips and school routes numbered in the 600s will not operate. The $7.75 DayPass will be valid as a Family DayPass. Call 613-560-1000 or text 560560 plus your four-digit bus stop number for automated schedule information. For more information, holiday schedules and travel planning, phone 613-741-4390 or visit octranspo.com.
  • OC Transpo Sales and Information Centres will be open from 7a.m. until 6p.m. on February18, except the Rideau Centre office, which will be open from 10 a.m. until 6 p.m.
  • The OCTranspo Telephone Information Centre (613-741-4390) will be open from 7a.m. to 9 p.m.
  • The OC Transpo Customer Relations Department (613-842-3600) will be open from 8a.m. to 5:30p.m.

Cultural services:

  • Billings Estate National Historic Site and Shenkman’s Arts Centre are open for Family Day events.
  • City of Ottawa Archives, arts centres, galleries, theatres,Cumberland Heritage Village Museum and Pinhey’s Point Historic Site will be closed on Family Day. However, clients should check with ottawa.ca or their facility to confirm holiday hours, as some exceptions may apply.

Municipal child care services:

Library services:

  • All branches, departments and services of the Ottawa Public Library will be closed on Family Day, Monday, February 18. Regular hours will resume Tuesday, February 19.

Ottawa Public Health: