Door-to-door salespeople making false claims about water quality

The City of Ottawa has received several complaints from residents who have been contacted by salespeople of water-filtration or treatment systems and provided incorrect information pertaining to water quality. The City reminds residents that Ottawa’s drinking water is completely safe and of the highest quality, which is ensured through rigorous and ongoing testing.

In addition, residents are reminded that City employees do not contact residents to sell products or services. Except for emergency situations, any visits that may require access to homes or businesses by City staff are scheduled in advance.

Residents are also provided with advance notice of projects that may impact them. All employees requesting access to homes have City-issued photo identification cards. Residents who are directly contacted by persons claiming to be City employees for City business are asked to check identification, and, if concerns remain, contact the City prior to allowing access. Residents are also asked to report any suspicious, unsolicited calls or visits.

The drinking water delivered to City residents exceeds all federal and provincial health-based water-quality guidelines and standards. Ottawa’s drinking water has already been rated by the Ministry of the Environment (MOE) as being among the safest in the world.

As recently as this year, the Chief Drinking Water Inspector for Ontario again recognized the quality of Ottawa’s drinking water. The City has an extensive drinking water quality analysis program and posts all of these results on our website,

If you have any questions about this or any other concern, please call 311 (for urgent matters) or 613-580-2491 to speak with Scott.